SMS Messaging Privacy Policy

This policy explains how SnapDragon Dental Lab PLLC and its affiliated SnapDragon Dental practices (“SnapDragon,” “we,” “us”) handle information in connection with our text‑message (SMS/MMS) program. It supplements our general Privacy Policy and applies specifically to mobile messaging. By opting in you also agree to our SMS Terms & Conditions.

1. Who our messages go to

Our SMS program sends transactional, service‑related messages to two groups, each of whom opts in separately:

• Patients of our affiliated SnapDragon Dental practices who provide a mobile number and check the SMS‑consent box on our patient intake/registration form.
• Staff and delivery drivers of SnapDragon Dental Lab who consent during employment onboarding to receive case/logistics notifications.

2. Information we collect

• Your mobile phone number, provided by you.
• Your consent to receive messages (the date, method, and content of the opt‑in).
• Message‑delivery metadata needed to operate the program (e.g., delivered/failed status).

3. How we use it

We use your number and consent solely to send the messages you opted in to receive:

• Appointment reminders, confirmations, and recall/treatment‑plan reminders;
• Billing and account/balance notices;
• Dental lab case‑status updates and pickup/delivery confirmations;
• Service and logistics notifications related to your care or case.

We do not use SMS to send marketing or promotional content.

4. Sharing of information

No mobile information will be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt‑in data and consent will not be shared with any third parties. We may share information only with service providers who help us operate the messaging program (for example, our SMS platform/carrier) and only as needed to deliver these messages, under confidentiality obligations. We may disclose information if required by law.

5. Message frequency & cost

Message frequency varies based on your appointments, account activity, and case status. Message and data rates may apply according to your mobile plan. SnapDragon does not charge for the messages themselves.

6. Opting out & help

You can cancel at any time by replying STOP to any message. After you send STOP, we send one confirmation and then stop messaging; you can rejoin by opting in again. For help, reply HELP or call (915) 200‑2931. Consent to receive messages is not a condition of any purchase or of receiving dental treatment.

7. Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

8. Data security & retention

We retain mobile numbers and consent records only as long as needed to operate the program and meet legal/recordkeeping obligations, and we apply reasonable safeguards to protect this information.

9. Contact us

SnapDragon Dental Lab PLLC
8815 Dyer St, Ste 305, El Paso, TX 79904
Phone: (915) 200‑2931 · Email: ben.r@snapdragondental.com